In this episode we meet Stefan Gossner, a well-known Senior Escalation Engineer on the SharePoint team. Stefan explains what an escalation engineer is, and the many ways Microsoft deals with customer problems from initial discovery, to verification, debugging, fixing and ultimately patching with hotfixes and service packs.
Show Links:
What’s new for developers in SharePoint 2013
Chris O’Brian on SharePoint 2013
Collaboris SharePoint Newsletter
International Bandwidth Report
Stefan’s blog
Podcast: Play in new window | Download (Duration: 1:05:00 — 44.6MB)
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